https://www.kihonlabs.com/research/#notes Working notes from the Kihon Labs research programme on B2B commercial systems. Current inquiry, not client evidence. en https://www.kihonlabs.com/research/the-cost-your-crm-cannot-record/ https://www.kihonlabs.com/research/the-cost-your-crm-cannot-record/ Sun, 06 Sep 2026 00:00:00 GMT A CRM records what happened. The largest components of commercial cost are defined by what did not happen, which is why no pipeline report has ever shown them. hidden cost commercial systems SEAM